Refund policy

RETURNS AND EXCHANGES

Every piece is made in small runs, so returns are handled as an exchange or store credit rather than a refund.

You have 14 days from delivery to start one. The piece must be unworn, unwashed, free of smoke and fragrance, with the tags still attached. Trying it on is expected. Wearing it out is not.

HOLIDAY ORDERS: Orders placed from Friday, November 27 through Thursday, December 24, 2026 can be exchanged or returned for store credit until Friday, January 15, 2027, or 14 days from delivery if that is later. The same condition rules apply.

You cover return postage. We cover shipping the replacement size back to you, stock permitting.

To start a return, use the contact form with your order number, pick "Orders & Returns" as the subject, and say whether you want an exchange or store credit. Or email bakes@bakesmusic.com with the same details.

IF IT ARRIVES DAMAGED OR WRONG

Message us within 14 days of delivery with a photo and your order number, through the contact form or at bakes@bakesmusic.com. A damaged, defective or incorrect item is replaced or refunded in full, shipping included, and you do not need to send it back at your own cost.

UK AND EU CANCELLATION RIGHTS

Buyers in the United Kingdom and the European Union (and in Norway, Iceland and Liechtenstein, where the same rule applies) may cancel an order for any reason and get their money back, at any time from placing it until 14 days after the day it reaches you or someone you name (other than the carrier). If one order arrives in more than one parcel, the 14 days count from the day the last parcel arrives. That is a refund right, not a store credit, and it stands regardless of the exchange policy above, whose 14-day window for exchanges and store credit runs alongside it.

To cancel, tell us within that time through the contact form, by email to bakes@bakesmusic.com, or with the cancellation form below. A clear message saying you want to cancel is enough, and you do not need to give a reason or use the form. Then send the piece back within 14 days of telling us. Return postage is yours unless the item was faulty.

The refund covers the price and any import VAT or duty you paid us at checkout, plus the original standard shipping charge when you cancel the whole order, and goes back the way you paid within 14 days of hearing from you. We may hold it until the piece is back with us or you show us proof that you sent it. If a piece comes back worn or washed beyond what trying it on would need, we may take the drop in its value off the refund.

This right comes on top of the legal guarantee that what you receive is as described and free of faults (in the EU, for at least two years from delivery), which this policy does not limit.

Who you are dealing with: Bakes Music Publishing, a sole proprietorship in San Diego, California, USA. Email: bakes@bakesmusic.com. Ask by email and we send our full postal address to your email within 5 days.

CANCELLATION FORM (UK AND EU)

Complete and return this form only if you wish to withdraw from the contract. You can copy it into an email to bakes@bakesmusic.com.

To Bakes Music Publishing, San Diego, California, USA, bakes@bakesmusic.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.

In the UK, the same form reads "cancel" in place of "withdraw from" and "supply" in place of "provision".

MUSIC DOWNLOADS

This store no longer sells music downloads. They are sold on Bandcamp, at bakesmusic.bandcamp.com, under Bandcamp's own policies. A download bought here earlier keeps working through the link in its order email.

Downloads cannot be returned once the files have been downloaded, since they cannot be given back. If a download fails or a file will not open, message us and we will fix it or refund it.

QUESTIONS

Use the contact form or email bakes@bakesmusic.com with your order number.

Nothing in this policy takes away rights you have under the consumer law where you live.